Use the steps below if an in-app purchase, SSR+ subscription, or Webstore purchase is missing or has not activated.

Android

If you're having trouble with an in-app purchase or SSR+ subscription, please try the following before contacting Support:

1. Restart the game and check whether your purchase or SSR+ access appears.
2. Make sure you're signed into the same Google Play account that made the purchase.
3. Check your purchase in the Google Play Store to make sure it was completed successfully.
4. If your purchase shows as Pending, you'll need to wait for Google Play to finish processing it. We can't deliver or refund a purchase while it is still pending.
5. If the purchase completed successfully but you didn't receive your items or SSR+ access, please contact Support.

When contacting us, please include:

• Your Static Shift Racing username or account details
• What you were trying to purchase
• Your Google Play order number (usually starts with GPA.)
• A screenshot of the receipt or purchase confirmation, if possible
• Whether you would prefer:
• A refund, or
• For us to send the equivalent Credit value of your purchase directly to your account

Please don't make the same purchase repeatedly while waiting for Support, as this may result in multiple charges. Please also keep follow-up information in one support request for the same transaction instead of opening duplicate requests.

iOS

If you're having trouble with an in-app purchase or SSR+ subscription, please try the following before contacting Support:

1. Restart the game and check whether your purchase or SSR+ access appears.
2. Make sure you're signed into the same Apple Account that made the purchase.
3. Check your Apple purchase history to confirm that the transaction completed successfully.
4. If the purchase completed successfully but you didn't receive your items or SSR+ access, please contact Support.

When contacting us, please include:

• Your Static Shift Racing username or account details
• What you were trying to purchase
• Your Apple receipt or transaction/order information
• A screenshot of the receipt or purchase confirmation, if possible

Apple refund requests

Apple processes iOS payments and refunds. We cannot directly issue refunds for purchases made through Apple. Request an Apple refund through Apple's refund instructions.

Please don't make the same purchase repeatedly while waiting for Support, as this may result in multiple charges. Please also keep follow-up information in one support request for the same transaction instead of opening duplicate requests.

Webstore

If you're having trouble with a Webstore purchase, please first:

1. Check that the payment was successfully completed and wasn't declined or cancelled.
2. Restart the game and allow a few minutes for the purchase to appear.
3. Make sure you purchased for the correct Static Shift Racing account.
4. If you've been charged and the purchase still hasn't appeared, please contact Support.

When contacting us, please include:

• Your Static Shift Racing username or account details
• What you were trying to purchase
• Your Webstore order or transaction number
• A screenshot of the receipt or purchase confirmation, if possible
• Whether you would prefer:
• A refund, or
• For us to send the equivalent Credit value of your purchase directly to your account

Please avoid attempting the same purchase multiple times while the original transaction is being investigated. Please also keep follow-up information in one support request for the same transaction instead of opening duplicate requests.

Accidental purchases

For an accidental purchase, request a refund through the app store that processed the payment. The app store handles the payment and refund process.